Refund & Return Policy

All refund and return requests are formally processed through email to maintain proper documentation. Our team will review all requests, and additional information may be required for the approval or denial of your request.

We strive to provide high-quality products and be a trusted brand for you. If you are unsatisfied with your purchase, please contact our customer service via email at contact@aurions.com


Return Policy:

  1. We offer a 30-day no-reason return policy from the date you receive the product, as long as the product is not damaged by human error. However, you will be responsible for the shipping fee. If more than 30 days have passed since you received the product, unfortunately, we cannot offer you a refund or exchange.
  2. We currently accept returns and exchanges only for items purchased through our website. Please contact us via email to obtain the return address before initiating a return.
  3. To ensure the approval of your return/exchange request, please ensure that the product is in a new or good condition and has not been damaged. We will require you to return the product, along with all accompanying accessories, in its original packaging.
  4. We only replace defective items. If you need to return or exchange a product, please provide the following information and send it to our customer support team at contact@aurions.com. We will be glad to assist you.
  • Full Name
  • Email used when placing the order
  • Order Number
  • Reason for Return (if the product is defective, please provide photos or video evidence)

We cannot refund if it occurs one of the following two situations.

  1. Send products to the wrong address (including returning directly to the place of shipment without contacting us).
  2. Choose the return method for cash on delivery.

Refund Policy:

  1. Once we receive and inspect your returned item, we will send you an email notifying you of the receipt and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 business days.
  2. You will be responsible for the shipping costs of returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are exchanging an item, we will ship the replacement product after receiving your return. The time it takes to receive the exchanged item may vary depending on your location. For items with a value over $75, it is recommended to use a trackable shipping service or purchase shipping insurance. We cannot refund items if we do not receive them.
  3. Sale Items (if applicable): Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
  4. Delayed or Missing Refunds (if applicable): If you haven't received your refund, please first check your bank account again. Then contact your credit card company, as it may take some time for the refund to be officially posted. There is often some processing time before a refund is posted. If you have completed all of these steps and still have not received your refund, please contact us at contact@aurions.com.

If you have any questions or need assistance regarding our refund and return policy, please feel free to contact our customer support team at contact@aurions.com.